FAQ's

What metals do you use? Are they hypoallergenic?

All Nadia Bloom earrings feature gold-plated, rhodium-plated or gold-filled posts and hooks. Most people with sensitive ears can wear these metals with no issues, but please know we cannot guarantee they will be hypoallergenic for every person. Some earwires are stainless steel - this will be stated in the description.

Are your earrings heavy?

Polymer clay is incredibly lightweight! Some of our larger pairs of earrings weight about 10 grams

How should I care for my earrings?

Polymer clay is a water-resistant, super lightweight, slightly flexible material. While it is durable and flexible, pieces are very delicate, flowers in particular, in order to give it a more realistic look. Pieces should not be easily broken, but they should still never be intentionally bent, pulled, or dropped.

For cleaning, a q-tip dipped in rubbing alcohol or make-up remover will help clean away any makeup or other dirt from clay components and gold findings.

Can the designs available for purchase be personalized?

Yes! Please feel free to reach out with any enquiries to nadia@nadiabloom.co.uk or the Contact page and we will find something for you.

Do you offer custom order?

Yes! . I take on 1-2 custom orders per month. If interested, please go to our Contact page to start the process.

When can I expect to receive my order?

All orders are shipped by Royal Mail. Order processing time (the amount of time from when we receive your order to the time it is shipped out) varies:

  • Ready-to-ship items - approximately 1-2 business days.
  • Made-to-order items - approximately 3-4 business days.
  • Custom items have a processing time of 2-3 weeks

Choose your preferred shipping option at checkout:

  • Standard 2-3 business days - no tracking number
  • Tracked 48 - 2-3 business days with tracking number
  • Tracked 24 - 1-2 business days with tracking number

If you need an item by a specific date, please contact us and consider upgrading shipping to ensure its timely arrival. While we do our best to have a quick processing time, please understand that we can not guarantee delivery time due to Royal Mail delayed processing or shipping times.

Do I have to pay for shipping if I'm local?

Yes. We do not currently offer local pickup options. However, shipping is always free on orders over 30£!

Do you ship worldwide?

Yes! For International shipping please purchase through my Etsy shop - https://nadiabloomjewellery.etsy.com

This website is for UK only shipping for the moment.

What is your return policy?

For hygiene purposes, we cannot accept returns or exchanges on earrings, with the exception of items that arrive damaged and/or defective. Please read and review all product listings and your shopping cart before completing your order.

For our full return and refund policy, click here.